Cancellation & Refund Policy

1. General Policy

At OnadaSail, we understand that plans can change.
This Cancellation & Refund Policy outlines the conditions under which bookings can be cancelled, modified, or refunded.

2. Customer Cancellations

Customers may cancel their booking free of charge up to 48 hours before the scheduled experience.

  • Cancellations made more than 48 hours in advance: full refund
  • Cancellations made less than 48 hours before the experience: no refund

No-shows will be considered a last-minute cancellation and are non-refundable.

3. Rescheduling

Rescheduling requests are accepted up to 48 hours before the experience, subject to availability. OnadaSail will do its best to accommodate changes, but availability cannot be guaranteed.

4. Minimum Participants (Shared Experiences)

Sailing activities depend on weather and sea conditions. For safety reasons, OnadaSail reserves the right to modify, postpone, or cancel an experience if weather conditions are considered unsafe.
In such cases, OnadaSail may offer one of the following options:

  • rescheduling the experience for another available date
  • issuing a voucher for a future experience
  • providing a full or partial refund

The final decision regarding weather safety is made by the skipper.

5. Operational Cancellations

Sailing experiences depend on weather and sea conditions. If conditions are deemed unsafe or unsuitable, OnadaSail may:

  • reschedule the experience
  • modify the route or duration
  • cancel the experience

In case of cancellation due to weather, customers will be offered:

  • a new date, or
  • a full refund

6. Changes by OnadaSail

OnadaSail reserves the right to modify or cancel experiences due to operational reasons. In such cases, customers will be offered:

  • rescheduling, or
  • a full refund

7. Late Arrival and No-Show

Participants must arrive 30 minutes before departure.
A maximum waiting time of 10 minutes is allowed.

Late arrivals or no-shows will result in loss of the booking without refund.

8. Refund Processing

Refunds, when applicable, will be processed using the original payment method.
Processing times may vary depending on the payment provider.

9. Contact

For any questions or cancellation requests, please contact:
Email: ola@onadasail.com